Sky Max Pod Request

[mrwwt]

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@_Claire wrote:

Hi @PhillGenI’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

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@_Claire can you set up one for me as well as mine is not reaching into 2 of our bedrroms

[Adgroom]

I'm in the same position as well....upgraded my package to resolve poor WiFi connectivity in my home but from what I can see there's nothing for the extra payment.  

[caesarome]

@Adgroom 

A poor signal in certain rooms is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

[neellypeelly]

Hi there. I likewise had Sky Max Hub recently installed and was told similar about the pods. Certain parts of my home has poor wifi coverage and I was told about the pods but unsure where to go in terms of requesting a Sky pod. Help would be appreciated. Thanks in advance!

[Adgroom]

I had to argue with a guy on the phone that I needed at least two but he said he could only send me one to start with, which still hasn't arrived yet. The Royal Mail tracking said we refused the delivery but they didn't even try to deliver....it has now been returned to sender so I've got to go through the hassle of phoning them all over again.....think I'm just going to cancel the agreement and go back to Virgin. 

[Me134]

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@neellypeelly wrote:

Hi there. I likewise had Sky Max Hub recently installed and was told similar about the pods. Certain parts of my home has poor wifi coverage and I was told about the pods but unsure where to go in terms of requesting a Sky pod. Help would be appreciated. Thanks in advance!

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If you already subscribe to the Sky WiFi Max add-on package the link is below, you need to contact them to get the first pod. The other 1 or 2 pods are delivered by an engineer who will decide the best layout and requirements. Perhaps consider purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice) however.

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

[Adgroom]

Thanks, I've already requested one and not received it, plus I shouldn't have to pay for a mesh system when I'm paying for a service that I'm not getting 

[Me134]

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@Adgroom wrote:

Thanks, I've already requested one and not received it, plus I shouldn't have to pay for a mesh system when I'm paying for a service that I'm not getting 

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If you've subscribed to the Sky WiFi Max package then that's exactly what you're doing, paying for it. You're paying for the broadband to the hub, no company guarantees WiFi speeds as there are way too many variables. Buying your own means you'll never have to worry about it again, regardless of ISP used.

Edit: you'll need to contact them again re. the first pod.

[borris]

The issue is the Sky Max hub. If you've still got your old router, see if that works better. We recontracted with Sky and got sent the Sky Max hub. It was diabolical. Videos connected other Ethernet kept buffering. WiFi would randomly stop working.. We plugged  our old router back in and it was instantly resolved. 

[Grahamandmeg]

Hopeless 

I also have max and was told to let it settle then call. I had 4 extra pods with BT before I moved to sky. 

I got 1. Now every time I call I get a text to trouble shoot. I try that. I don't get anywhere. I call. I get a text ...... and so on. 

sky use to be great customer service now we are stuck in an automated AI loop.  

25 years a customer -  means nothing any more 

[BGSGGOW]

New customer here - told at the point of order my TP Link extenders would be fine (needed as I'm in an old sandstone property with thick walls and high ceilings) but apparently they won't work with the Max router provided. Advised to just order a pod (that apparently I'm entitled to) but no advise other than (online) on how to actually do this. WiFi only works in two rooms.

[Me134]

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@BGSGGOW wrote:
New customer here - told at the point of order my TP Link extenders would be fine (needed as I'm in an old sandstone property with thick walls and high ceilings) but apparently they won't work with the Max router provided. Advised to just order a pod (that apparently I'm entitled to) but no advise other than (online) on how to actually do this. WiFi only works in two rooms.

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You're only entitled to up to 3 Sky pods if you pay the monthly add-on fee for a 24 month contract. Since you've already paid circa £45 for one TP-Link extender, it would be cheaper and possible more effective to buy one more and disable the Max wifi entirely.

[CraigDunlop]

I am also looking for a couple of these plugs