Sky Max Hub

[bobgolf1]

Our next door neighbours have the same sky gigafast package as we do - they were sent a sky max hub as a new broadband customer and we were not, presumably because we are an existing customer (26 years with Sky) and have an old SR203 hub. I asked sky on chat if we could have a Sky Hub Max and they said no. 

Speed to our hub is measured at around 640 MPS

speed to our neighbours hum at around 910 MPS.

We pay the same and are fed fibre from the same telegraph pole! 

Is this a hub problem and why would sky not send us one? 

[peter-marlow+1966]

I would ring sky and talk to them again  about that, i have gigafast broadband  and a wifi max hub with it to 

[Chrisee]

@bobgolf1 you quote speed to the hub being different which is highly unlikely however speed from the hub to devices supporting WiFi6 in your home would show such a difference as the older black hub (SR203)  supports WiFi5 which tops out around 650Mb/s this isnt a fault. Devices connected by Ethernet should be able to access the full 900Mb/s on either hub it is only the WiFi speed that is different. 

In practice given very few apps can use 100Mb/s let alone speeds over 640Mb/s there are very few occasions apart from speed tests when you would see a performance gain with the new hub apart from when downloading. Server owners often restrict bandwidth they allow each client so even here the difference is often minimal. 

Sky's policy is not to replace the older SR203 hubs for customer who upgrade while supplying the newer white SR213 to new customers not heard of tgere being any flexibility in that policy. You can get a SR213 by buying the WiFi Max add-on however before doing that consider the following

• if you have Sky Q boxes you lose their ability to extend wifi coverage
• if can no longer split the WiFi bands
• you lose their ability ability of setting wifi channels