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Discussion topic: Sky Max Hub not delivered

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This message was authored by Lucy971 This message was authored by: Lucy971

Sky Max Hub not delivered

Hi, some help please! I'm a new customer and my sky broadband went live on the 15th May. It is now 17th June and my sky hub hasn't been delivered. I have sky stream and received the puck the next day but the courier hasn't even received the package. Tried calling sky but you just get a robot, I just want to talk to someone. I have now paid for my first bill but due to no WiFi haven't even been able to use Sky Stream. 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Max Hub not delivered

Posted by a Superuser, not a Sky employee. Find out more

@Lucy971 sounds pretty bad to get something done I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Max Hub not delivered

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Lucy971 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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