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Discussion topic: Sky Max Hub Terrible Connection

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This message was authored by: Sgreeny93

Sky Max Hub Terrible Connection

My wifi connection since moving to the Sky Max Hub has been borderline unusable.

 

The connection constantly drops out across all my devices and the Sky diagnostic tests are telling me I am getting 2-3mb daily average.

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This message was authored by: Chrisee

Re: Sky Max Hub Terrible Connection

Posted by a Superuser, not a Sky employee. Find out more

@Sgreeny93 Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes with solid internal walls. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Sgreeny93

Re: Sky Max Hub Terrible Connection

This is in a small 1 bedroom flat. All rooms are within a few metres of the Hub. I have never had these issues on older Sky routers or with other providers. This has only started happening since 'upgrading' to the Max Hub around a month ago

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