Just moved in fully and strange WiFi issues.

[Ayallogue]

I got Sky broadband install in February and everything was working fine. The wife has been working from home without any issues.

I have now fully moved into the house and I am unable to connect my PC or Xbox to the WiFi.

I sometimes connect and it will give me a speed of 1.3 Mbps.

I have the white Sky router which has been working fine.

[peter-marlow+1966]

What broadband  package  is your  partner  on ? You may need to upgrade  to a higher  speed and don't  forget  that the speed  you are getting  in the package  is what the hub  receives  the more you have connected to  the broadband  the weaker  the signal  to each device  also wifi is not the best and most reliable  solution, if you can an ethernet cable  is better, fellow  sky customer, 55inch  sky glass  gen 1, 55inch sky glass  gen 2 lg tv puck, 3 alexers, Xbox  p c, laptop, tablet, sky live camera, 3 mobile phones, and gigafast  broadband  900mps, also you could ask sky for the pods to place around the house to help boost  the signal 

[Ayallogue]

We are on Full Fibre 500.

[peter-marlow+1966]

Yep that will be to the hub, i have full fibre gigafast broadband 900mps  but i still  need a signal booster  as it is an old house  with  thick  walls 

[peter-marlow+1966]

If you have a smart tv  and have Netflix then go to the help on Netflix  open  it and do the check  my network  and see what speed  your  tv is getting  in each room  you have one in and at the  same  time  have some other things  connected  to the Internet to get a true reading 

[Ayallogue]

What booster do you use ?

[Ayallogue]

You see the issue with that is that I am using two devices that I am not using Netflix on.

I got 1.3 Mbps on multiple tests on the two devices.

I am currently posting this via my phone in the same spot and everything is fine with that device.

[peter-marlow+1966]

I got my booster  from sky, and my hub is sky wifi max to, the white hub

[Ayallogue]

Did you call them up and say ? Was it straight forward ??

I can install an extender tomorrow and wait until the house gets renovated before sinking in some network cables to each room in the house.

[peter-marlow+1966]

I called  sky to get my hub changed  and the booster  to, with full fibre  broadband  to the property gigafast  i get 900mps  to the hub, and a granted  600mps, did you say you get 500mps ?if so that to the hub, and i think if i the granted speed  is 300mps i could be wrong 

[Ayallogue]

Currently I am streaming some UHD stuff and I just did a speed test in the living room.

I am getting 450 Mbps.

If I go upstairs and turn on my PC and do a test I get 1.3 Mbps. It also sometimes fails to run.

If I start my Xbox it's real slow it terms of basic speed.

I was with VM before this and I could get WiFi across my old house without any issues.

[peter-marlow+1966]

Ok not sure to say, may ring sky and see what they surjust  you might  be able  to get gigafast  broadband  and that may solve the  problem 

[Ayallogue]

I just looked into that and it looks like I will be paying more. I really do want to pay anything more.

[Chrisee]

@Ayallogue we all want to pay thecabdolute minimum but to get decent wifi coverage in every room you need morecthan a single Sky hub

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

[Ayallogue]

The previous router that was owned by the previous owner worked perfectly. 🤔

Just an update....

I installed a simple WiFi extender and it has resolved all my issues.

It seems that Sky routers are not like the rest.

Before WiFi extender....

1.3 Mbps

After

516 Mbps 😂