Sky Max Hub Issues

[Sarah26484]

We recently upgraded to the Sky Max hub and pod. It's terrible.

Out phones keep switching to 4G and my sons game is lagging so badly. We also got sold a Sky stream box but it keeps having the wheel of death...!

Contacted Sky who sent an engineer out. He said the speed to the property is fine, the issue is coverage. He laughed when he saw the Sky stream as he said that will be taking most of the bandwith so now we're not using it but still WiFi is terrible. It seems to just drop out every now and then.

i just wondered in an independent hub would work and what one would be suitable. We're still on broadband unfortunately as no fibre available yet. Also well perhaps need a booster. Can anyone help as we're not technical at all!

For context we're in a 3 bed bungalow with solid walls. 

Thank you in advance.

[Brill+Gill]

Hi @Sarah26484, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Sarah26484]

I think the chat bubble was there but I didn't know if it was right to click on it now it's gone. Anyway to restart it?

[Danz994]

Good afternoon @Sarah26484 I can see your case is in our queue ready to be picked up, I'll reply to you as soon as I can. Thanks, Danielle