Sky Max Hub Issue

[lc87]

I have recently upgraded to a Sky max router and in the week or so I've had it the connection must have dropped out intermittently around 20+ times!  No pattern or reason to why this keeps happenening.

I never had this issue with our old router and to be honest would like to revert back to it.

please can this post be escalated to a chat so I can try to get this resolved?

[Chrisee]

@lc87 before a post can be escalated we need to establish the issue. Is your hub losing connection to the line or is the issue poor wifi. The light on your hub will show that.

`If the former run the service checker to see iif Sky are already aware of an issuexaffecting your line if not it is qyickest to call them and report the fault. If its poor WiFi can you post some details including what hub you had before, whether it has been moved and do you have Sky Q boxes.