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Discussion topic: Sky Max DMZ resets

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This message was authored by DamoJMS This message was authored by: DamoJMS

Sky Max DMZ resets

I used to use the Syk Q router's DMZ setting to remotely access a Rasberry Pi server within my local network.

 

Since "upgrading" I have set up the Sky Max router in the same way using the My Sky app, however the setting doesn't appear to do anything and the fixed IP I set in there changes within a day either to the IP +1 or the DMZ switches off altogether.

 

Does anyone have any experience of the DMZ using the Sky Max router?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Max DMZ resets

Posted by a Superuser, not a Sky employee. Find out more

@DamoJMS the DMZ option is relatively new option for the SR213 Sky Max hub and so the forum has limited experience but assuming you set it up using the My Sky app it should stay set unless you reset the hub (pressing and holding the wps button unitl the power light flashes resets the hub to factory settings).

 

If it isnt sticking this needs to be reported to Sky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
DamoJMS
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This message was authored by DamoJMS This message was authored by: DamoJMS

Re: Sky Max DMZ resets

Thanks @Chrisee ! I'm definitely not resetting the router. How do I go about reporting to Sky?

This message was authored by Chrisee This message was authored by: Chrisee

Re: Sky Max DMZ resets

Posted by a Superuser, not a Sky employee. Find out more

@DamoJMS I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Max DMZ resets

Posted by a Sky employee

Thanks for escalating this. We’ve sent @DamoJMS an invite to chat. 

 

Thanks

Lisa - Sky Tech Team Expert
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