@steve200790
Particularly for FTTP provisioning, delays and rescheduling are quite common, particularly in areas with a shortage of Openreach resources.
Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
It's the table and the two text lines below it which are most useful.
Remove any personal information (such as the address itself) if you post an image.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
