Sky Ireland NBI Texts

[nuphor]

Today is allegedly install day of NBI FTTH with Sky. Apparently I should have received texts about the appointment 48 and 24 hours in advance, but I've received neither. The hub also hasn't arrived either which is a worry I suppose too. 

anyone else not received texts but had an install still go ok?

[jamesn123]

Hi @nuphor 

If the hub hasnt arrived 1-2 days before install then there could be a delay to your activation. What does it say in your order tracking on your account?

[nuphor]

Nothing other than today's appointment date and 8am-8pm.

Nobody has showed yet.

[nuphor]

Activation date also says in progress, and also has today's date.

[jamesn123]

@nuphor 

Sounds like there is an issue. I've escalated your post  to Sky, look out for a message on the forum

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @nuphor to chat.

[nuphor]

Have replied with details. Help would be appreciated.

[nuphor]

Fobbed off unfortunately, asked to try and find their broadband provisioning team. Surely Sky can find their own teams?

[Lisa-P1987]

The chat is being handed off to our dedicated ROI team to investigate. 

[nuphor]

Thanks to Lisa, figured out what was going on. It's an NBI pre-order, but seemingly the date I picked isn't a real one, and I'd have to wait until October to be contacted about a real one. Very strange ordering system.

[nuphor]

Could someone DM me to assist with cancelling this pre-order? Will go with another provider. Thanks!

[jamesn123]

@nuphor 

You would need to call for cancellations.

[cookiemonsteruk]

@nuphor 

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@nuphor wrote:

Could someone DM me to assist with cancelling this pre-order? Will go with another provider. Thanks!

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Please be aware that if its an external issue then all isps that use nbi infrastructure will also suffer the same delay

[nuphor]

Fine with the delay, not fine with being jerked around and taking a day off after picking a fake date. Will go with an ISP who has a less rubbish ordering system.

On the phone now, 40 minute wait to cancel a pre-order. Another reason to go with a local ISP.

[nuphor]

An agent assured me over the phone yesterday that this pre-order would be cancelled within 24 hours. It has still not been cancelled, I can see its status on the MySky app and website.