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Discussion topic: Sky Hub to Booster

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This message was authored by: shellyann123

Sky Hub to Booster

I've just received my Sky Max Hub. 
I've connected my Sky Booster to it but the booster still has the old hub name so I can't connect. 
Any suggestions? 
Many thanks. 

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This message was authored by: Chrisee

Re: Sky Hub to Booster

Posted by a Superuser, not a Sky employee. Find out more

@shellyann123 the older Sky boosters will not work with the white Sky Max hubs which require a mstched pod that Sky will,supply if you subscribe to their WiFi Max package.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: shellyann123

Re: Sky Hub to Booster

That makes sense. 
thanks for the advice. 

This message was authored by: TheXs

Re: Sky Hub to Booster

Just set up new Max Hub.  Will my booster arrive automatically or do I need to ask for it?

 

This message was authored by: caesarome

Re: Sky Hub to Booster

Posted by a Superuser, not a Sky employee. Find out more

@TheXs 

If you have broadband max on your account you need to contact Sky about getting a pod (booster) sent to you.

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This message was authored by: TheXs

Re: Sky Hub to Booster

Please can you tell me the best way to do that as I am going round in circles!!  The help options do not help!!

 

 

This message was authored by: caesarome

Re: Sky Hub to Booster

Posted by a Superuser, not a Sky employee. Find out more

@TheXs 

You can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on this link:

 

https://www.sky.com/help/articles/sky-wifi-max

 

 

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