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Discussion topic: Sky Hub 6.0 not compatible with Canon printer !!

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This message was authored by: Slimnot47

Message posted on ‎06 Jun 2024 08:17 PM

Sky Hub 6.0 not compatible with Canon printer !!

Having had Sky Q for  years, recently I switched to Sky Stream and now thje two canon printers that worked with SkyHub 4.0 do not work with Sky Hub 6.0   WHY!

Canon PixmaMG3650S bought from Amazon in June 2023

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎06 Jun 2024 08:31 PM

Re: Sky Hub 6.0 not compatible with Canon printer !!

Posted by a Superuser, not a Sky employee. Find out more

@Slimnot47  Your post has been moved from the Sky Stream forum as this isn't a stream puck related issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎06 Jun 2024 09:02 PM

Re: Sky Hub 6.0 not compatible with Canon printer !!

Posted by a Superuser, not a Sky employee. Find out more

@Slimnot47 

 

One possibility is that the printer doesn't like the WPA3 encryption which the Max Hub uses by default.

 

You could try changing this to WPA2 in the Hub settings section of the My Sky app.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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