Discussion topic: Sky Glass not working
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Message posted on 11 May 2025 08:17 PM
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Sky Glass not working
TV is connected to the router but no internet.
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Message posted on 11 May 2025 08:26 PM
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Re: Sky Glass not working
If you have no internet on any devices then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 11 May 2025 08:30 PM
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Re: Sky Glass not working
How is your tv connected to the Internet ? Have you gone to settings and checked your network connection and in start up and standby that network standby mode is on and have you run the broadband service checker on the my sky app as well
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