Sky Full Fibre installation

[AidanW5]

Hi, I had an 'engineer' call out on the 21st March to install the new Sky Full Fibre but said it can't proceed as there is no line connected to the house and they need a 'line guy' todo this first.

Now my order is showing as 'Action required' and I called Sky who said they can't confirm when this will be done.

Has anyone had a similar experience, and is it a long wait?

Thanks,

Aidan 

[cookiemonsteruk]

@AidanW5 

Could you enter you full address in the link below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[AidanW5]

Hi, sorry I should have mentioned I am based in Ireland 

[cookiemonsteruk]

@AidanW5 

Ah, that makes a difference .  Neither Siro nor eir.com publish the equivalent data.  Alot will depend on whether your are been supplied via overhead or underground cable 

Best to contact sky ireland .  Click the link below and change the flag at the bottom for sky irelands phone number

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[AidanW5]

Thanks @cookiemonsteruk ,

My neighbour is connected overhead, a line is running from a street light to the house.

I contacted them and they confirmed they can't provide a possible date - GREAT NEWS! 

But thanks for your help.