Sky Full Fibre advertised for my property but Openreach unable to deliver, what next?

[mannp]

I signed up for Full Fibre in October 2025 and Openreach text to say install would be 10 November, 2025. 

Between signing up and the 10th November I have 5 text messages from Openreach, 'will I be in' etc, I answered Yes. 

The day before the install Openreach texted to say the install would be the end of Jan 2026, some 4 months after signup with Sky.

I have called Sky multiple times and nothing has happened.

I now have to pay exorbitant fees from my current provider, due to Openreach failures and Skys lack of action.

Can anyone help me get some info here please?

Is this really 'One touch transfer' from Ofcom, what a joke.

[jamesn123]

Hi @mannp 

The one touch transfer system is for when you are switching between two providers who are part of the scheme and you are switching on the same technology. To me it sounds like you are switching from either traditional broadband or Fibre to the cab, to full fibre. This would not fall under the one touch switch and can come with delays if Openreach find difficulties in getting the new fibre cable ran to your property.

To get an insight into what might be the holdup on your install, you can go to this site, use the address checker & then post the resulting table & text below the table back here. 

[mannp]

Thanks for your response @jamesn123 

Details below;

---

@mannp wrote:

I signed up for Full Fibre in October 2025 and Openreach text to say install would be 10 November, 2025. 

Between signing up and the 10th November I have 5 text messages from Openreach, 'will I be in' etc, I answered Yes. 

The day before the install Openreach texted to say the install would be the end of Jan 2026, some 4 months after signup with Sky.

I have called Sky multiple times and nothing has happened.

I now have to pay exorbitant fees from my current provider, due to Openreach failures and Skys lack of action.

Can anyone help me get some info here please?

Is this really 'One touch transfer' from Ofcom, what a joke.

---

[mannp]

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback

Threshold(Mbps) WBC FTTC Availability WBC SOGEA Availability

High Low High Low

VDSL Range A (Clean) help 80 72.2 64.8 Unavailable Available

VDSL Range B (Impacted) help 80 67.1 Unavailable Available

G.fast Range A (Clean) help -- -- -- -- -- Unavailable --

G.fast Range B (Impacted) help -- -- -- -- -- Unavailable --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process

WBC FTTP Up to 1000 Up to 220 -- Available 1 Stage

Other Offerings Availability Date

VDSL Multicast Available

Exchange Product Restrictions Status

FTTP Priority Exchange N

WLR Withdrawal Y

SOADSL Restriction N

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Potential Wayleave issues.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

[mannp]

Doesn't this mean Full Fibre is available?

WBC FTTP Up to 1000 Up to 220 -- Available 1 Stage

[JimM1]

@mannp Was this part also in your advise from sky along with all the other blurb etc?

Delivery of service

Occasionally there are factors outside the control of Sky that may lead to delay. In rare cases where complex provisioning is required, or where issues occur, installation could take up to 90 days. In this event the latest your services would be a

[jamesn123]

Hi @mannp 

The important part of that text you pasted here is: "Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Potential Wayleave issues."

This suggests that your fibre line will come from a pole overhead and onto your property, however Openreach are suggesting that either the pole, or the cable, or both, may be on property that requires a wayleave. Wayleaves can often take time to be granted as it requires the property owner to approve & sign the access. 

[TimmyBGood]

@mannp 

Single Dwelling Unit Residential OH Potential Wayleave issues.

As @jamesn123 indicates, if Openreach is waiting for neighbouring landowner consent to either fly a cable across or burrow underneath then unfortunately that could take an entirely unpredictable amount of time, and even your January date might well slip..