Sky Broadband router crashing

[MichaelBarclay]

Hi,

Periodically (it has happened 3 times in last month that I have noticed) the broadband router just randomly crashes/resets. All the lights obviously go out and it restarts. This isn't great when I work at home.

Unfortunately when looking at logs they all get cleared out when the device restarts.

Sky SR203

7.04.0100.R

I notice a few other posts on large file downloads. As I say I work at home, so could this be a similar issue.

Is there a newer firmware/model of router?

Thanks

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147