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Discussion topic: Sky Broadband keeps dropping connection

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This message was authored by: Talbot

Sky Broadband keeps dropping connection

For the last 2 days our sky broadband connection keeps dropping on a regular basis. When I use the service tracker it says everything is fine?  We have turned the router off and on again but it is still happening.

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This message was authored by: JimM1

Re: Sky Broadband keeps dropping connection

@Talbot When it does what do you see linked below for you to look at!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

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