Sky Broadband down!

[Lauren_93]

Restarted the router, done all the IT essentials, it is down!!! Please fix urgently!! Lifeline equipment in household

[GD1]

@Lauren_93   You're not speaking to Sky Customer service, nothing will be done as a result of your post.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

[Lauren_93]

It says there isn't when there clearly is. My partner is an IT technician so we have done all the essentials our end

[GD1]

@Lauren_93  Did you read the bit about outages after midnight?

These are outside of Sky's or any other ISP using the Openreach network control.

[GuyGDorset]

Yeah mine is down also in Dorset. The Sky checks say connected but not. Tried the usual re-boots and tests. 

[Claire771]

Mine to, also done all checks, im in South wales 

[Daniel0210]

@GuyGDorset @Claire771 
As stated above by @GD1 any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

[TimmyBGood]

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@Lauren_93 wrote:
 Please fix urgently!! Lifeline equipment in household

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No ISP can possibly guarantee uninterrupted internet access, nor do they ever claim to do so.  Critical equipment should have alternative connection methods.