I switched to Sky from Virgin at the beginning of the year. We never had a problem with Virgin WiFi. Our Sky WiFi is atrocious, not picking up in a lot of areas in the house, and keeps dropping out. Beginning March we were offered free upgrade to Super fast broadband, but Open Reach have to do some work outside.
It is now October, and the issue is not resolved. Open Reach have been to us about 10 times, and keep messing up information on where the box is going, then I was told the order had been cancelled by me, it hadn't, new order raised, missed and cancelled appointments, the list is endless.
I have spent in excess of 60 hours communicating with Sky who are just as useless, they keep closing my complaint, against my wishes, keep fobbing me off, have offered compensation which is below the amount they state on their website.
As well as all this, the added hours spent having to keep switching WiFI on and off, and having to use my mobile data.
Any suggestion as to how I can escalate this above the usual complaint route?
