Sky Broadband blocking PC from Ethernet

[JP2407]

Hi all,

For some very odd reason, Sky just blocks my device from using ethernet connections at certain times, this is sometimes the same for my WiFI. My PC is plugged into ethernet, it never works when I switch it on but after a few troubleshooting such as rebooting the hub several times, it works again. But, as soon as I switch my PC off and come back the next day, the same issue repeats. What's going on?

Please also note, some websites remain working all the time. Gmail and Youtube work even though the rest of the websites do not. My PC says there is connection so I imagine it's something wrong with Sky's fireware. If there is a fix, or some help for this, than that would be amazing.

Cheers

[Tom-W19]

Hi @JP2407 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147