Sky Broadband activation Action required Your broadband activation has changed

[daisy223]

just ordered broadband today and getting this error ?

any help ?

[Highlinder]

@daisy223Is it telling you to call Sky to find out what the change is?

[daisy223]

no mention of that 

[Highlinder]

@daisy223Is there any further information in track orders which can be found in my account about the changes or action required?

[daisy223]

nothing there or in my messages

[daisy223]

are there any sky employees on here that can help please ?

[Highlinder]

@daisy223  If there is nothing in track orders about the change to your broadband activation, this is different from your messages that you can get from Sky.

We can escalate this to Sky for you if you would like us to.

[daisy223]

yes please

[Highlinder]

@daisy223 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have sent disy223 an invite to chat 🙂 

[Lisa-P1987]

Update - Spoken to daisy223, after checking the account we found that this needs special attention from our Order Recovery team. We gave contact info for the customer to call and discuss the order 🙂