Sky Broadband Renewal: Is the price still the same as before? Or can we still renew the previous pac

[Yanxia]

Sky Broadband Renewal: Is the price still the same as before? Or can we still renew the previous package? Do we need to sign a new contract? How to operate it specifically。

[Daniel0210]

@Yanxia 
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

[Yanxia]

Hello, do you know how to determine if the discount has ended? Has the contract expired, meaning the discount has already ended?

[Daniel0210]

@Yanxia 

Contracts don't end until you physically cancel them. Sky will have told you the date the discount was ending when you took it out. Try comparing a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

[Yanxia]

Hello, the contract has expired and has not actually been cancelled, has it? So my discount is still the same as before, right? The renewal price is the same as before. Is that right? Mainly, I would like to renew the package at the same price as before

[Daniel0210]

@Yanxia 

When discounted deals expire you start paying the full standard price until you either cancel or negotiate a new discount. 

[Yanxia]

Thank you for your reply. I would like to know if my contract with Sky has expired, which means my discount has also expired. Before renewing the previous package, we need to communicate with customer service to see if there are any other discounts of the same type, right?

[Highlinder]

@Yanxia  You can check via my account, then to bills and payments when the price changes are happening and when the discount is coming to an end.

When calling Sky can give you all the options that you will have for your next discount contract period.