24 Sep 2023 08:03 AM
24 Sep 2023 08:17 AM
Posted by a Superuser, not a Sky employee. Find out more@Kreem if you have a fault on your line changing ISPs wont sort it if they use the same line. If the connection test in the My Sky app doesnt offer to book an engineer's check call Sky to report the fault.
If you post your hub's stats somebody can probably tell you what's wrong. See Find your Sky Broadband router statistics
25 Sep 2023 02:11 AM
Hi - thanks for your reply. Yes, I realise this now. I've booked an BT engineer now and hopefully he can diagnose the issue (probably condensation/corrosion somewhere).
Really wish BT would hurry up and bring fibre to my neck of the woods...
25 Sep 2023 07:41 AM
Posted by a Superuser, not a Sky employee. Find out more@Kreem you have not "booked a BT engineer" Sky have booked an Openreach engineer to check your line. That is not splitting hairs its an important difference. While Openreach are part of the BT group they operate independently and are required by Ofcom to deal with their customers who are Communication Providers like Sky, BT Retail, Talk Talk etc equally. Openreach do not deal with end customers.
26 Sep 2023 09:24 PM
@ChriseeThanks for correcting my foolish error. Now I know it was an Openreach engineer rather than a BT engineer has really helped resolve my issue...
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion