Sky Broadband Hub - Firmware Update?

[Mike87x]

mines just updated  to the latest update

[Chrisee]

@Mike87x Sky control the roll out so from a customers perspective it just happens. It is not unusual to read posts from customers on 2 or 3 releases. Sky never tell us what is in eaxh release which apparently can contain security updates but often are tweaks to Sky's diagnostic systems.

[Yetiski61]

I cannot find a number to talk to someone and get this problem sorted out! Can anyone help?

[Chrisee]

@Yetiski61 all,Sky numbers take you onto the standard customer services IVR system there are no shortcuts to technically qualified staff.. What problem do you need help with?

[Yetiski61]

Thanks for responding. The broadband drops every fay or two. I then have to do a full reboot of the router, Q Box and then reconnect the mini boxes again. It was ok until a month after installation by a Sky engineer, but this has been happening for two months niw. Can ypi help?

[Yetiski61]

Hi, sorry, can't get router stats. It's saying I'm not authorised to access.

[Chrisee]

@Yetiski61 you can run the connection test in the My Sky app which can book an engineer if itvfinds a fault or you can of course ring Sky if you dial 150 on your Sky Talk line the call is free.