Since installation had no internet

[Bruna1]

I've recently moved in my apartment the installation for the broadband was on the 15th of August the engineer was having a few problems and said he would come back day after to sort it from the outside but I've just came back from a holiday and still no internet just the white nox with a green light blinking and a black box installed to the wall

[Chrisee]

@Bruna1 if the black box has lights as opposed tombeing a phone socket on it ensure it is pluggend into the power. If it is and there are no lights it is faulty and needs replacing. However if your hub still doesnt connect call Sky as they need to get it checked out.

[JimM1]

@Bruna1 Take a picture of both, attach and use the camera to post up!

[Bruna1]

Can't attache photo to this response link I've got a white sky box with a blinking green light and a black box attached to wall with a green ling on "power" and  "ethernet". The broadband and service linght are not one on the black box

[JimM1]

@Bruna1 The black box on the wall, are you with Openreach in the UK  or ROI for the connection? Is it this picture below on a City Fibre connection!

Reddit - https://preview.redd.it/i-have-this-ont-box-installed-with-fibre-running-directly-v0-uu4oml...

[Bruna1]

Exactly that one that you sent 

[JimM1]

@Bruna1 You need to call sky if they are your isp, until you get all 4 green lights the the Fibre connection is gone!