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Discussion topic: Since an engineer set my router to 2.3ghz to avoid interference my teckin smsrt plugs no longer work

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Bomber89b
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Since an engineer set my router to 2.3ghz to avoid interference my teckin smsrt plugs no longer work

‎27 Aug 2023 02:55 PM

Since an engineer set my router to 2.3ghz to avoid interference my teckin smsrt plugs no longer work ad they are 2.4ghz can any one help?

 

dave

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cookiemonsteruk
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Re: Since an engineer set my router to 2.3ghz to avoid interference my teckin smsrt plugs no longer

‎27 Aug 2023 02:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@Bomber89b 

 

You would need to seperate the wifi as below if they have disabled 2.4 completely

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

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Chrisee
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Re: Since an engineer set my router to 2.3ghz to avoid interference my teckin smsrt plugs no longer

‎28 Aug 2023 07:55 AM

Posted by a Superuser, not a Sky employee. Find out more

@Bomber89b I suspect the "engineer" may have changed the 2.4GHz channel rather than turning the band off. If they changed the channel to 12 or 13 not all devices can use those including a lot of smart plugs as those channels are not used in the US. Follow these instructions to pick a channel number 1 to 11 https://helpforum.sky.com/t5/Broadband-Talk/How-to-change-your-Sky-wireless-channel/ba-p/2687733

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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