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Discussion topic: Signal ptoblem

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This message was authored by Parisa This message was authored by: Parisa

Signal ptoblem

The lights are on green then one goes red losing signal been happening for 3 days and I'm not happy 

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This message was authored by Anonymous This message was authored by: Anonymous

Re: Signal ptoblem


@Parisa wrote:

The lights are on green then one goes red losing signal been happening for 3 days and I'm not happy 


This is a customer forum, have you called Sky in the last 3 days to report it?

 

If you use the app or website  you can force a check and if there is a problem it'll log it and perhaps set up an engineer visit to sort it.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Signal ptoblem

Posted by a Superuser, not a Sky employee. Find out more

@Parisa you can log into the My Sky app when the line is up and click to run the test - ignore the result of the last regular test - if it finds a fault it can book an engineer otherwise call Sky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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