I'm on fibre broadband the speed is ok but wifi keeps dropping out

[RichardWm]

I have fibre broadband. But it is not stable. I spend more time waiting for the wifi to resume after dropping out. 

 

 

[Addie15]

Hi there, @RichardWm. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[RichardWm]

Hi, that's to the brilliant help of a sky expert @Anonymous 13 I have been able to sort out wifi dropping out. We had to after doing the usual checks. Turn off the ONT and the hub wait for 15 minutes then turn the power back on the ONT once all the lights went back  to normal. We then turned back on the hub refreshed all of the devices on the wifi then after about one hour while we waited for the system to become stable again. 

We now have an excellent wifi system again. 

Thank you for your help Addie 13