Signal OUT IN MOORGATE

[Trisha9H]

I'm really not happy I'm paying a lot got Sky and NOT getting a SIGNAL I have recently got upgraded with a SUPERSAST line, but it is USELESS

[Daniel0210]

@Trisha9H 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
The lines may be busier due to the damage and disruption caused by Storm Éowyn which will also impact an Openreach visit.