Showing connected, but not loading

[Mia311]

I'm using the white hub and an extend pod.  All devices are shwoing connected to the wifi, although signal is only one bar. Nothing is loading on tge phone.  Can't open website or load a video. When test speed in the app, said everything is fine. 

[Chrisee]

@Mia311 do devices work normally when close to the hub? If they do it sounds like you need more than one pod extender to get coversge in every room. Customers buying the WiFi Max pack can have up to 3 pods but it is likely Skky will want an engineer to come out to check the network out beforecsending more out.