Setting up Sky Broadband

[Clashman]

I am trying to install Broadband fibre  for my elderly mother-in-law. Sky confirmed that broadband was available in her block of flats. She received the Sky Broadband Hub box and ethernet cable. However, I am having trouble connecting as her existing sockets are confusing to me. She has a BT hub box and I am not sure whether to go through there or through her sepatae sockets as above. Her ethernet cable has a separate socket a distance from her phone line and doeasn't seem to pick up. Any help would be greatly appreciated. 

[cookiemonsteruk]

@Clashman 

Is she on ultrafast with a seperate white openreach modem box ?

[Clashman]

Hi @cookiemonsteruk - the only box she has is a BT Smart Hub Info. 

[cookiemonsteruk]

@Clashman 

Has she moved from Bt ? I'll need to wait for images to be moderated

[Clashman]

I think it's BT as she has a BT hub. I presume I need to find out what the landline number is and whether it is BT. I don't understand that Sky checked the address and said it is ready for Sky Fibre so sent the hub.  No-one said to her anything about a BT socket... @cookiemonsteruk 

Do they need to switch it to a sky one?

Thank you

[cookiemonsteruk]

@Clashman 

"She received the Sky Broadband Hub box and ethernet cable."

Thought she had received one. Again without the images there is not sufficient info

[Clashman]

OK - let's wait for the images t upload. @cookiemonsteruk thank you so much for your replies so far.

[Clashman]

@cookiemonsteruk images appear to be uploaded now.

[cookiemonsteruk]

@Clashman 

That appears to be an openreach full fibre modem. On the back of the sky router are 4 ethernet ports. Plug ethernet into the last one labelled wan and the other end goes into an appropriate ethernet port on the ont modem or wall socket.   @TimmyBGood 

Can you lend a hand on ont set up

[bemak187]

Thats the older full fibre setup.  As mentioned you want an ethernet cable from the port on the sky router which is labled WAN into the ethernet port on the openreach ONT.  I think its yellow and labled as "port" but I havent seen one of the older ones for a while.

[Clashman]

Thank you @bemak187  - I'm not very good at this as others can see. So am I setting the Sky hub box through the BT box or not? Her BT box is in another part of the house to the other sockets...

[bemak187]

See your first picture, the one with the thing with all the wires coming out of it.  That is the fibre ONT.  Its basically a fibre modem.  It should say Openreach on it.  You want to connect the WAN port of the Sky router to the port which I think is marked as "port" on that.

[TimmyBGood · Accepted solution]

It's the early Huawei  ONT with the battery backup, hence the viewing holes through to the 'status/fault/charging' LEDs let in the enclosure cover.  As @bemak187 observes, the Sky Hub WAN port (ethernet port #4) would connect to the yellow ethernet port ('PORT 1') on the ONT using an ethernet cable (which can be up to 100 metres long, so the Hub doesn't actually have to be near the ONT itself).

[Clashman]

Thank you @TimmyBGood - the way the hub is placed on the wall i couldn't see these ports. I'll give it a go. 

[TimmyBGood]

@Clashman 

No problem.  Note the 'Telephony port' on the ONT does nothing: Sky Talk is provisioned from the phone port on the Hub.