Discussion topic: Setting up Sky Broadband

This message was authored by: Shazzykane · ‎08 Sep 2021

A dont know how to set my sky up broadband up

This message was authored by: cookiemonsteruk · ‎08 Sep 2021

What router do you have?

Are you on superfast fttc or ultrafast fttp?

Is today your activation day ?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: TimmyBGood · ‎08 Sep 2021

@Shazzykane

The cable jammed into the yellow port looks incorrect: that's an ethernet port and shouldn't have a phone lead plugged into it.

https://www.sky.com/help/diagnostics/set-up-your-sky-hub/which-sky-hub-do-you-have

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Shazzykane · ‎08 Sep 2021

This message was authored by: Shazzykane · ‎08 Sep 2021

A dont have a house phone

This message was authored by: TimmyBGood · ‎08 Sep 2021

@Shazzykane

Could you post a picture of the wall socket, please?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: TimmyBGood · ‎08 Sep 2021

@Shazzykane wrote:

A dont have a house phone

Then at least two of those cables shouldn't be there...

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Shazzykane · ‎08 Sep 2021

This message was authored by: Shazzykane · ‎08 Sep 2021

A took that wire out because a dont have a house phone

This message was authored by: TimmyBGood · ‎08 Sep 2021

@Shazzykane

There also shouldn't be a cable in the socket marked 'Italia/ROI': that's for a phone handset in those countries.

If you could post a picture of the phone box on the wall, that would help.

Are you definitely a Sky Broadband subscriber at that address and have gone past the activation date?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This page has been archived

Discussion topic: Setting up Sky Broadband

Re: Setting up Sky Broadband

Re: Setting up Sky Broadband

Re: Setting up Sky Broadband

Re: Setting up Sky Broadband

Re: Setting up Sky Broadband

Re: Setting up Sky Broadband

Re: Setting up Sky Broadband

Re: Setting up Sky Broadband

Re: Setting up Sky Broadband

Re: Setting up Sky Broadband

Was this discussion not helpful?

Search Sky Community

Start a new discussion