Set up problem

[Raffa]

Dear Team My housemate and I are having a huge problem setting up the wifi and it shows to my housemate "it is not quite connected" and the problem looks to be phone socket. I am not sure. Could someone contact us to solve this issue asap? Kind regards R

[JimM1]

@Raffa Is this a new installation that you are performing, copy off the electronic guide linked below.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

You should have a text from sky that you are live, if not what is the Activation date that you where given, you will not be live until that date....