Set up broadband

[Neetu85]

An engineer supposed to visit my house today to install 300 megabytes on new fibre line. Sky broadband. I haven't got any text messages from sky as yet with a timeframe or confirmation?

[cookiemonsteruk]

@Neetu85 

Openreach usually send a text message 1/2 hour before they arrive

[Neetu85]

Last time I got it the day before and the morning of the installation 

[jamesn123]

@Neetu85 

Have you checked your order tracking in the My Sky app to see if the appt is still on?

[Neetu85]

I don't know how to do that

[jamesn123]

@Neetu85 

Download the My Sky app, sign in, click order tracking at the top

[Neetu85]

Already don't this

[jamesn123]

@Neetu85 

And what does it say? Is it still showing the correct day? Is there a rough timeslot?

[Neetu85]

It says I need to set up broadband 

[jamesn123]

@Neetu85 

Posting a screenshot may help us determine whats going on

[Neetu85]

 

[jamesn123]

@Neetu85 

Looks like you may need to link your Sky ID to your account by using the account number contained within the welcome email you would have been sent when you ordered Sky Broadband. 

[Neetu85]

I can't find my welcome email

[jamesn123]

@Neetu85 

Nothing more the forum can do for you then, you'll need to call Sky and go through security there since you don't have a linked Sky ID to manage your account. 

[Neetu85]

Isn't an engineer coming to install sky broadband for me?