Set Map-T Disable Profile

[vbandsg]

Good evening

Neither my work laptop of my wife's can connect via VPN.

Can I have the  MAP-T Disable Profile set please

Not MAP-T 1:1 or MAPT 8:1

I saw another post getting this done on the last week.

Thanks

[JimM1]

@vbandsg Are you using a sky Max hub then if so you need to do it all through the pinned post top of the Forum page and fill out the request Form, nothing the Forum can do for you!

[vbandsg]

Thanks JimM1.  I didn't spot that pinned post.  Not on a Sky max hub but I've sourced one so will change it shortly as FTTP being installing in the next few weeks.

[JimM1]

@vbandsg Hopefully it's one that has never been used or you are going to have a major issue trying to use it on a sky connection!

[Chrisee]

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@JimM1 wrote:

@vbandsg Hopefully it's one that has never been used or you are going to have a major issue trying to use it on a sky connection!

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@JimM1 & @vbandsg if the hub does not come direct from Sky it is unlikely Sky will agree to disable MAP-T all Sky Max hubs remain their property and therefore should not be sold or given away

However whatever your current connection issues are they are not being caused by MAP-T as that profile cannot be applied unless the router advertises support for DHCPv6 Ootion95 which no other Sky hub does and few if any third party routers do by default.

[ade234]

As I run various services and servers over my connection including my own VPN server.
I also have no interest in the fragmentation issues and such due to implementing this
so require it to be disabled which Richard Patterson stated can be requested by end users if they require it which i do.

I would like the MAP-T Disable Profile set please

Not MAP-T 1:1 or MAPT 8:1

Can you please apply this to my account?

Many thanks.

[Chrisee]

@ade234 I can escalate your request but there is no guarantee that your request will be granted. Note domestic Sky connections have use limited to "private use by you and by members of your houshold only" 

I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[ade234]

Thanks for the reply Chrisee, I've just had the following email from the Network Team, so fingers crossed!

Hi,
We've now applied a manual fix for the issue with your connection over VPN.
What you need to do now:
Re-test your VPN, and if it doesn't work then please power off your Sky Hub for 60 minutes.
If you have an Optical Network Terminal (Openreach / CityFibre Box with green lights) please turn that off as well.
When you turn your Broadband back on, a new configuration will be applied to resolve your issue.
We also recommend switching off IPv6 and enabling UPnP via 192.168.0.1 (see check list below).
If you have any further issues we'd recommend getting back in touch with the provider of your VPN or 3rd party VOIP supplier and also review the below check list to ensure everything is set correctly.
Regards,
Sky Network Team