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Discussion topic: Service suspended

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This message was authored by YukiY This message was authored by: YukiY

Service suspended

Sky internet service has been suspended, although I have already paid monthly fee. Please restore. 

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Service suspended

Posted by a Superuser, not a Sky employee. Find out more

@YukiY If your services are restricted despite paying your bill you will have to call Sky to see whats going on, the forum is customer to customer support and we cannot assist with this issue.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Service suspended

Posted by a Superuser, not a Sky employee. Find out more

@YukiY 
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can terminate your subscription.

Any calls to Sky will only prompt you to make your payment. If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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