Service pretty poor

[Boroboyd]

Why does it say there are no issues in the area when the service is so intermittent? Also, why can't the app detect that the service is down and not say that the checker is currently unavailable?

[Chrisee]

@Boroboyd the test checks the connection when it runs. If the hub detects a significant number of line drops the app can offer to get the line checked but otherwise it wont see an intemittent fault. After the recent bad weather there are a large number of partial fibre lines misbehaving

if you are unlucky to have one of those you can report the issue by calloung Sky but whether Openreach will do anything depends on the number and severity of the issues as the systems managing the connection should stabilise the connection.

[TimmyBGood]

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@Boroboyd wrote:
Why does it say there are no issues in the area when the service is so intermittent? 

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It's poorly worded: 'no issues in the area' refers to known outages affecting multiple properties.  It absolutely doesn't mean the individual circuit to your address can't have a problem.