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Discussion topic: Service checker online doesn’t see an issue but my broadband keeps cutting out

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Rhi-rhi
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This message was authored by Rhi-rhi This message was authored by: Rhi-rhi

Service checker online doesn’t see an issue but my broadband keeps cutting out

‎14 Nov 2023 10:16 AM

I've had this issue a few times over the last few months where our internet just stops working (WIFI and Ethernet)  and we'll do a service check online and it finds no issues in the area! Is it the router ? Although it seems fine right now?

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GD1
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This message was authored by GD1 This message was authored by: GD1

Re: Service checker online doesn’t see an issue but my broadband keeps cutting out

‎14 Nov 2023 10:23 AM

Posted by a Superuser, not a Sky employee. Find out more

@Rhi-rhi   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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