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Discussion topic: Serious issue with connectivity

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This message was authored by anna007 This message was authored by: anna007

Serious issue with connectivity

I have security cams placed in my back garden as there is a lot of crime where I live.  Within the last two weeks sky has gone down from midnight to 6am on two occasions.  This is leaving me extremely vulnerable as criminals have gotten into my back garden before and pulled two cams off their posts.  I think they're getting in and damaging the cams as the connections are loose.  One got in but his activity was caught on cam.

I'm trying to contact sky to ask what's causing these outages but all i get is a bot and join the community to see if there's an answer.  No joy.  

Sky, do you know you're putting your customers at risk?


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Serious issue with connectivity

Posted by a Superuser, not a Sky employee. Find out more

@anna007 wrote:

 

Doesn't that make ring and blink et al a little redundant? 

 

It makes them of questionable value in those circumstances, yes, but it's not the business of a domestic ISP to guarantee such things work as designed all the time: that would require, at a minimum, mains-independent power plus automated failover to alternative data routing (over cellular, for example).

 

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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