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Discussion topic: Security, have I messed up?

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Avatar for Deb1236
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This message was authored by: Deb1236

Message posted on ‎01 Sep 2025 10:01 PM

Security, have I messed up?

Have I caused a security risk by sending a photograph of the back of my modem to a sky advisor when requested ?  This included my modem password etc.,  as I was having internet issues.  

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎01 Sep 2025 10:09 PM

Re: Security, have I messed up?

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@Deb1236 

 

Only if they live next door (from where they could conceivably use your WiFi) which would be a fairly remarkable coincidence.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: caesarome

Message posted on ‎01 Sep 2025 10:10 PM

Re: Security, have I messed up?

Posted by a Superuser, not a Sky employee. Find out more

@Deb1236 

The wifi password can be changed if you want as you can set it to whatever you want:

 

https://www.sky.com/help/articles/find-and-change-your-wireless-password

 

After changing this you will need to setup your connected devices again.

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