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Discussion topic: Says broadband not connecting

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This message was authored by Jon122 This message was authored by: Jon122

Says broadband not connecting

Broadband outage 

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This message was authored by caesarome This message was authored by: caesarome

Re: Says broadband not connecting

Posted by a Superuser, not a Sky employee. Find out more

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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Jon122
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This message was authored by Jon122 This message was authored by: Jon122

Re: Says broadband not connecting

Tried both still nothing 

been out all afternoon, when running checks says all ok 

Jon122
Topic Author
This message was authored by Jon122 This message was authored by: Jon122

Re: Says broadband not connecting

@Sky this is beyond a joke

tried all tests 

tried all re sets and nothing 

no internet / broadband 

what is going on 

 

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