. SONOS/SKY BROADBAND not compatible

[Bobbysox]

Recently got Sky broadband. My SONOS system no longer works. SONOS say this is a known problem and can be solved by editing the SS ids which requires unticling the 'synchronise' 2.4GHz and 5GHz settings. I need help from SKY to do this

[TimmyBGood]

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@Bobbysox wrote:

I need help from SKY to do this

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On a Sky Broadband Hub that's typically a DIY job: unfortunately it's not achievable on the Max Hub.

[Bobbysox]

Many thanks for the response. Could sky technical team fix this for me

[Bobbysox · Accepted solution]

All ok

ive sorted it. SONOS now working

[Me134]

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@Bobbysox wrote:

All ok

ive sorted it. SONOS now working

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How exactly did you sort it?

[Bobbysox]

I got someone to edit the SD IDs and essentially create two ways to log on to the broadband. Just need to choose the right one, which allowed me to put all the SONOS components on to a new group system . 

[Me134]

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@Bobbysox wrote:

I got someone to edit the SD IDs and essentially create two ways to log on to the broadband. Just need to choose the right one, which allowed me to put all the SONOS components on to a new group system . 

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I have the Beam 2 and have had it connected to the Sky wifi, the TP-link wifi and of course ethernet and it's never missed a beat. I'd guess yours is a different model or surround sound setup?