No internet connection

[Mamie123]

Was disconnected due to an unpaid bill,on paying the bill online 11 days ago i still have no internet connection

Contacted sky more than several times to be told numerous different things 

they sent a new router,didnt work

waited 72 hours for reconnection,didnt work

new sky q box sent out,can't work no internet

now been told to wait another 72 hours

and engineer booked for no reason on the 7th September ????????

[SuperMatt]

Hi, @Mamie123. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141