Rubish wifi

[Staceylouise25]

So i pay £53 for wifi for 90 % of the time for it not to work,i rang sky to say its not working but paying alot to be told unfortunetly it is what it is nothing eles can be done dye to were i live, to then be told to change provider i will be charged an extra 200 and something pound for an early canclation free to a contrct i didnt sign up to at the price am paying now and not be informed as to why its incresed an extra 20 pound a month, olz put me throu to a complains team coz no internt nearly all the time for the price am paying is just scandeles.

[Daniel0210]

@Staceylouise25 
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

to a contrct i didnt sign up to 

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Not sure what you mean there. You obviously agreed to a contract at some point.

at the price am paying now and not be informed as to why its incresed an extra 20 pound a month, 

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The annual price increase, a discount or part of a discount ending, making a change to your subscription or perhaps making non inclusive calls on your Sky Talk landline would be the usual reasons for an increase. 

[TimmyBGood]

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@Staceylouise25 wrote:
So i pay £53 for wifi for 90 % of the time for it not to work

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No: you are paying for broadband.

WiFi is different, and no ISP actually guarantees wireless speed or coverage.

An unresolved broadband fault is grounds for early exit from a minimum contract term.