Router problems

[Neveralone]

We have had openteach out as our broadband keeps disconnecting this has been going on since the 30/7, he has told us the router is over heating and we need a new one can you please help with this, we have sky glass and don't have tv for more than 30 minutes at time before we have to turn everything off and reset it for it to work for another 30 minutes, very annoying

[caesarome]

@Neveralone 

As we are customers here who help each other you will have to contact Sky about this so under “Need more help” might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295