Leaving Sky Broadband
Since deciding to leave Sky broadband my connection mysteriously now seems to have issues.
Sky app self-tests always suggest that everything is fine, but when it does that test at 02:05 every morning I'd assume that everything would be fine.
Throughout the days and evenings phones are disconnecting and dropping back on to mobile data, Glass stalls or gives me blank screens with no audio, and online games are lagging (I'm not really stressing the bandwith as they're used the most a different times, but problems exist at anytime).
I've reset devices, I've reset the router & been through all the usual help topics - still the same. It even says that my wifi connection to devices is good when it's not working, or my device says the connection is low quality.
Ookla speedtest is all over the place, from anywhere between 130mb/s download at best to 2.5mb/s when I get these issues, and also suggests that the exchange keeps varying between three different locations with variable results.
The virtual assistant is pretty useless, and eventually gives me a contact number - this gives me an automated system which cuts me off before putting me through to anyone, so it's looking unlikely that I can even speak to a human for support.
Is it purely coincidence that this seems to happen since I've opted to leave Sky, or have I been moved to a sub-standard version of a service that I'm still paying the same money for?
