Router problems

[Nicola-pauline1]

The WiFi keeps dropping out but the router says it's okay. We unplug  from power and then reconnect to reset it but it still keeps doing it. We have had this router for over six years. 

[caesarome]

@Nicola-pauline1 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Nicola-pauline1]

Thank you for the help! I've tried that tests and both say they're fine so I'll give customer services a ring tomorrow. Thanks again for the advice. Much appreciated.