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Discussion topic: Router problem

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This message was authored by: Bart1988

Router problem

Hi I just start with Sky and I have a problem . When I check my speed is 100mb/s buy internet on my phone is very slow and I think it is a router problem . It is possible upgrade my router to router max it cost 3£ extra per month and I think this should be resolved my problem 

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This message was authored by: Chrisee

Re: Router problem

Posted by a Superuser, not a Sky employee. Find out more

@Bart1988 the Wifi Max hub is potentially faster as it supports Wifi6 but with a 100Mb/s service the increase is speed is not really an issue as the earlier WiFi5 hubs can easily support speed up to 500Mb/s. It sounds more like an issue with signal level given all hubs have the same transmission power. 

Check that your existing hub is in the best possible place which is as central as you get it out in the open on a durface well above obstructions like radiators. You may want to consider getting some third party wfi kit to extend the signal if areas in your home have poor speeds. Wifi Ma x which includes extender pods if they are required maybe an answer

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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