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Discussion topic: Intermittant Broadband - I want to report a fault

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This message was authored by: Simon27

Intermittant Broadband - I want to report a fault

I need to report a fault on my broadband - how do I do it?

 

My broadband is fine... most of the time.

Then it will cut out... for maybe a few seconds... or minutes.

This is happening more frequently now... perhaps every half hour or so.

I have used the broadband checker is says "looks like is has a problem" - but I can't see a way to report this.  I tried calling 150, got some automated info and a text linking back to the online checker that I had alredy used.

 

Thanks!

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This message was authored by: jamesn123

Re: Intermittant Broadband - I want to report a fault

Posted by a Superuser, not a Sky employee. Find out more

Hi @Simon27 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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