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This discussion topic has been answered Discussion topic: Router power cable not working

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This message was authored by: MTeddy

Message posted on ‎01 Aug 2025 06:38 PM

Router power cable not working

The power cable for my router has stopped working. I have tried an alternate powered usb c for a laptop and it works, but he one supplied by sky isn't working.

 

please can I find out how to acquire a new one? 

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Avatar for Chrisee
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This message was authored by: Chrisee Answer

Message posted on ‎01 Aug 2025 06:59 PM

Re: Router power cable not working

Posted by a Superuser, not a Sky employee. Find out more

@MTeddy yiu can call Sky abd tgey will send a new hub with cables for you to swap out. Alternstively with the white hubs a standard usb c lead will work with most usb c chargers.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee Answer

Message posted on ‎01 Aug 2025 06:59 PM

Re: Router power cable not working

Posted by a Superuser, not a Sky employee. Find out more

@MTeddy yiu can call Sky abd tgey will send a new hub with cables for you to swap out. Alternstively with the white hubs a standard usb c lead will work with most usb c chargers.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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